Called twice during business hours and had to leave a vmail. When I did reach someone, they said I MUST have called after hours (even though i offered to send them a screenshot of the exact times I placed the calls). These people have ZERO idea of what customer service is. I hope they take more pride in their work than they do in how they treat people over the phone.
Malangone Plumbing was screened to my house by AHS (home warranty company) to fix a shower leak from the second floor master shower through a light on the ceiling of the first floor. The technician that showed up did not turn the water on, did not remove the diverter cover, and did not perform any other plumbing diagnostics other than ensure there was water in the trap. The plumber saw the state of grout and caulk in the shower and wrote on the invoice that there were no plumbing issues and that a licensed contractor was required to seal the shower floor. He was in the house for less than 5 min and I was charged the $95 service fee. I paid to have the shower sealed and the leak persisted. At this point I found several videos on U-tube on how to find a shower leak and within 15 minutes of trouble shooting and spending $20 at the hardware store, I determined the leak location. You guessed it the piping between the diverter and shower head. AHS sent the same company back to now fix what I had found. AND the plumbing company sent the same tech! I would never recommend this company and would strongly consider documenting everything that transpires if AHS sends them to your house.
I had an unfortunately similar experience to the other 1 star reviews. Referred by AHS warranty. Horrible response time. Rudest customer service I have ever dealt with. Can't believe this place is still in business
Horrible service. Called AHS for a leaking fitting in my bath tube. They removed a fitting, causing another valve to start leaking. They returned once attempting to fix the leaking valve and failed. Returned again only to run off the premise. AHS and Malangone plumbing left me to deal with the problems they caused.
They are the most incompetent plumber I have ever dealt with in my life. They are in collusion with AHS to find that whatever caused the problem is not covered by AHS. They tried to blame my shower leak on the shower enclosure. When I pointed out that this was impossible because it still leaked when the door was open and the water stream was nowhere near the door, they then changed tactics and blamed scratches on my shower pan. They claimed they were cracks. It was clear they were scratches. Of course they refused to do water testing of my shower pan, to prove this. I called four other plumbers and they told me it's impossible to prove it's the shower pan without a water test. They are in collusion with AHS to try to find a problem that AHS does not have to repair.
Malangone Plumbing is a US Plumber based in West Haven, New York. Malangone Plumbing is located at 275 Forest Rd, West Haven, CT 06516, USA.
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